there are many management books on the market focusing on water utilities, but they are often overly general in their presentation of managerial techniques or limited in scope to the direct experiences of one manager or consultancy. this book is the first to present a variety of managerial and operational innovations that represent the best practices of municipal water and wastewater utilities. drawing on a range of experiences from professionals at utility companies, academic researchers, government officials, and industry consultants, this book examines and, more importantly, critiques, the management innovations presented, providing the reader with insights they can apply to their own enterprise.