designed to appeal to professionals whose responsibilities include the development and maintenance of training, performance support tools, work methods, and documentation and want practical useful ways to evaluate worth and effectiveness and from the author of the performance-consultant ` s fieldbook, this book continues the precedent of containing practical proven tools and guidelines for professionals in performance improvement. it has examples and stories of real world application. the tools and techniques have been tested in numerous settings. the ideas and recommendations are based on 26 years of consulting with private and public organizations in all industries. the overall objective of the book is to help experienced trainers, instructional designers, specialists in performance improvement, and managers of learning and performance.