It-s people who make organizations great, so how can leaders best help their people achieve that greatness? You can't just demand greatness-you have to inspire it. The most effective leaders don't just stand in front of their people, they stand behind them too. While Jennings and Stahl-Wert use a compelling fictional story to outline the basics of Serving Leadership, all the characters in it are based on real people, the organizations depicted are based on real organizationsand the results they achieved are what really happened. On one level this is the most practical guide available to implementing Serving Leadership; on a deeper level, it is a story about the personal journey of growth that real leadership requires