Name: Customer Relationship Management - AP State Road Transport Corporation (en Inglés)
Price: 343429.00 COP
Availability: InStock
Author: Rama Krishna, P.
ISBN: 9786200280589

portada Customer Relationship Management - AP State Road Transport Corporation (en Inglés)

Formato

Libro Físico

Autor

P. Rama Krishna

Editorial

LAP Lambert Academic Publishing

Idioma

Inglés

N° páginas

260

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 1.5 cm

Peso

0.39 kg.

ISBN13

9786200280589

Categorías

Técnicas de gestión empresarial

Customer Relationship Management - AP State Road Transport Corporation (en Inglés)

P. Rama Krishna (Autor) · LAP Lambert Academic Publishing · Tapa Blanda

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Reseña del libro "Customer Relationship Management - AP State Road Transport Corporation (en Inglés)"

The present research has been executed on the need for Customer Relations Management in APSRTC - a state owned Transport Company of Andhra Pradesh which caters bus service throughout the state.The Backdrop of the study reflects the fact that APSRTC is incurring financial loss in a highly competitive scenario.The commuters are emanating preference towards comfortable and satisfying service offered by the transporters, instead of being loyal to a specific brand for emotional reasons. In an open & transparent Buyer's Market, they can make a shift from one transport company to another without any subjective bias. In such a competitive scenario it has become imperative for APSRTC to ensure the retention of the existing customers as well as to leverage new customers from the clutches of the competitive transport companies. The situation is very crucial for APSRTC and it has become imperative for them to adopt pragmatic stratagems that may lead to a successful turnaround. In such a crucial juncture, I have initiated a comprehensive study to identify the the appropriate strategy that would facilitate APSRTC to outpace the highly problematic, jeopardizing situation.