Name: Customer Xperience Leadership: A Blueprint to Maximize Performance (en Inglés)
Price: 234897.00 COP
Availability: InStock
Author: Goldschmidt, Nadav
ISBN: 9789811279492

portada Customer Xperience Leadership: A Blueprint to Maximize Performance (en Inglés)

Formato

Libro Físico

Autor

Nadav Goldschmidt

Editorial

World Scientific Publishing Company

Idioma

Inglés

N° páginas

284

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 1.5 cm

Peso

0.38 kg.

ISBN13

9789811279492

Categorías

Negocios internacionales
Atención al cliente

Customer Xperience Leadership: A Blueprint to Maximize Performance (en Inglés)

Nadav Goldschmidt (Autor) · World Scientific Publishing Company · Tapa Blanda

Libro Físico

$ 234.897

$ 391.495

Ahorras: $ 156.598

40% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Martes 25 de Junio y el Martes 09 de Julio.

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Reseña del libro "Customer Xperience Leadership: A Blueprint to Maximize Performance (en Inglés)"

The success of private sector companies as well as public sector organizations is positively correlated with the level of customer experience they deliver. Outstanding experiences lead to high performance, satisfied customers, and many other positive outcomes. Poor experiences lead to countless negative problems and obstacles within the company and dissatisfied, frustrated customers outside.Given the importance of experiences, substantial resources are invested in improving them. Yet, the results are often disappointing. Companies have a difficult time fulfilling customers' expectations and satisfying their needs consistently, over time. Especially in the digital era we live in. This raises a question: Is there a roadmap that can help people and organizations achieve their experience goals? This book focuses on this issue.This interdisciplinary book offers a holistic, step-by-step blueprint for students, practitioners, and managers interested in understanding how to create exceptional customer experiences and learning how to effectively manage them. A unique model is presented. It includes four parts which are broken down into fourteen lectures. Each lecture deals with a specific topic and includes research-based figures and graphs, practical tools, and easy-to-implement customer-focused actions. Every lecture is one piece of the blueprint and together, they offer a path to experience leadership.