Name: Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Uncooperative Colleagues (en Inglés)
Price: 81981.00 COP
Availability: InStock
Author: Cava, Roberta
ISBN: 9780987259479

portada Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Uncooperative Colleagues (en Inglés)

Formato

Libro Físico

Autor

Roberta Cava

Editorial

Cava Consulting

Idioma

Inglés

N° páginas

228

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 1.2 cm

Peso

0.31 kg.

ISBN13

9780987259479

Categorías

Sociología de la familia y las relaciones sociales
Las habilidades sociales y comunicación interpersonal
Comunicación y presentación empresarial

Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Uncooperative Colleagues (en Inglés)

Roberta Cava (Autor) · Cava Consulting · Tapa Blanda

Libro Físico

$ 81.981

$ 163.962

Ahorras: $ 81.981

50% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Lunes 01 de Julio y el Lunes 15 de Julio.

Lo recibirás en cualquier lugar de Colombia entre 1 y 5 días hábiles luego del envío.

Reseña del libro "Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Uncooperative Colleagues (en Inglés)"

Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally. Discover the root causes of poor communication and learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others.Completely updated and revised, this international bestseller outlines proven techniques to help workers keep their cool in a variety of situations.Dealing with Difficult People is an absolute must for anyone who wants to defuse tensions and resolve stressful situations.Learn how to keep your cool by: Calming angry customersHandling annoying subordinates, co-workers and bossesDealing with sarcasm and the "silent treatment"Preventing abusive language and behaviourRecognising and circumventing office politicsSexual harassment and workplace bullying.This book was first published in 1990 and has had 22 publishers - 16 languages.