Name: Extreme Trust: Turning Proactive Honesty and Flawless Execution Into Long-Term Profits, Revised Edition (en Inglés)
Price: 97922.00 COP
Availability: InStock
Author: Don Peppers; Martha Rogers
ISBN: 9780143108559

portada Extreme Trust: Turning Proactive Honesty and Flawless Execution Into Long-Term Profits, Revised Edition (en Inglés)

Formato

Libro Físico

Editorial

Portfolio

Autor

Don Peppers; Martha Rogers

Año

2016

Idioma

Inglés

N° páginas

304

Encuadernación

Tapa Blanda

ISBN13

9780143108559

Extreme Trust: Turning Proactive Honesty and Flawless Execution Into Long-Term Profits, Revised Edition (en Inglés)

Don Peppers; Martha Rogers (Autor) · Portfolio · Tapa Blanda

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Reseña del libro "Extreme Trust: Turning Proactive Honesty and Flawless Execution Into Long-Term Profits, Revised Edition (en Inglés)"

Not so long ago, being reasonably trustworthy was good enough. But soon only the extremely trustworthy will thrive. In the age of smartphones and social networks, every action an organization takes can be exposed and critiqued in real time. Nothing is local or secret anymore. If you treat one customer unfairly, produce one shoddy product, or try to gouge one price, the whole world may find out in hours, if not minutes. The users of Twitter, Yelp, and similar outlets show little mercy for bad behavior. The bar for trustworthiness is higher than ever and continues to rise. Bestselling authors Don Peppers and Martha Rogers, Ph.D., argue that the only sane response to these rising levels of transparency is to protect the interests of customers proactively—even if that requires spending extra money in the short run to preserve your brand reputation in the long run. The payoff of generating extreme trust will be worth it. With a wealth of fascinating research as well as practical applications, this book will show you how to earn—and keep—the extreme trust of everyone your company interacts with.