Name: Leading the Customer Experience: Inspirational Service Leadership (en Inglés)
Price: 207653.00 COP
Availability: InStock
Author: Cook, Sarah
ISBN: 9781472447692

portada Leading the Customer Experience: Inspirational Service Leadership (en Inglés)

Formato

Libro Físico

Autor

Sarah Cook

Editorial

Routledge

Idioma

Inglés

N° páginas

192

Encuadernación

Tapa Dura

Dimensiones

24.6 x 17.5 x 1.5 cm

Peso

0.50 kg.

ISBN13

9781472447692

Categorías

Gestión de ventas y marketing
Atención al cliente
Software de gestión de proyectos

Leading the Customer Experience: Inspirational Service Leadership (en Inglés)

Sarah Cook (Autor) · Routledge · Tapa Dura

Libro Físico

$ 207.653

$ 346.088

Ahorras: $ 138.435

40% descuento

Envío normal

Origen: Reino Unido (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Viernes 05 de Julio y el Lunes 15 de Julio.

Lo recibirás en cualquier lugar de Colombia entre 1 y 5 días hábiles luego del envío.

Reseña del libro "Leading the Customer Experience: Inspirational Service Leadership (en Inglés)"

Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member's motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook's vision for Leading the Customer Experience is to provide practical advice, tools and techniques for managers in how to effectively lead and motivate their team to deliver the best possible customer service. This book encapsulates her research on the behaviours of leaders who successfully create an environment where employees deliver exceptional service and she brings a pragmatic and business focused approach to the topic. Each chapter contains a variety of case study examples from businesses in UK and Europe, Asia Pacific, US and BRIC countries. These include service organisations in the financial sector, manufacturing, hospitality, transport, healthcare, public and third sectors.