Name: Not my Circus, not my Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience (en Inglés)
Price: 87071.00 COP
Availability: InStock
Author: Gibbs, Lance
ISBN: 9781619617001

portada Not my Circus, not my Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience (en Inglés)

Formato

Libro Físico

Autor

Lance Gibbs

Editorial

Lioncrest Publishing

Año

2017

Idioma

Inglés

N° páginas

206

Encuadernación

Tapa Blanda

Dimensiones

21.6 x 14.0 x 1.1 cm

Peso

0.24 kg.

ISBN13

9781619617001

Categorías

Recursos humanos
Atención al cliente

Not my Circus, not my Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience (en Inglés)

Lance Gibbs (Autor) · Lioncrest Publishing · Tapa Blanda

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Reseña del libro "Not my Circus, not my Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience (en Inglés)"

The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience is subpar, the customer's experience will also suffer. Lance Gibbs, an authority on business process management, understands this important, often-overlooked connection, and he has powerful solutions for improving the workers' side of the equation. Not My Circus, Not My Monkeys shines a light on the in-house issues that negatively affect a company's efficiency and profits. Gibbs provides essential strategies for granting employees the systems, authority, and considerations they need to best perform the work they do. His "7 Pillars of Employee Experience" help executives and business owners focus on internal repairs that will enhance employee/customer interactions, from granting workers authorization for action to establishing a platform that integrates the perspectives of everyone, no matter where they are on the corporate ladder. Investing in your workforce is a must. Businesses that treat their workers with apathy are doomed to disappoint their customers. The tools and practical methods provided in Not My Circus, Not My Monkeys will increase employee engagement and effectiveness and strengthen the key component of a transformative customer experience.