Name: Onboarding Matters: How Successful Companies Transform new Customers Into Loyal Champions (en Inglés)
Price: 72280.00 COP
Availability: InStock
Author: Weber, Donna
ISBN: 9781737073505

portada Onboarding Matters: How Successful Companies Transform new Customers Into Loyal Champions (en Inglés)

Formato

Libro Físico

Autor

Donna Weber

Editorial

Springboard in LLC

Año

2021

Idioma

Inglés

N° páginas

224

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 1.2 cm

Peso

0.30 kg.

ISBN13

9781737073505

Categorías

Economía conductista
Atención al cliente

Onboarding Matters: How Successful Companies Transform new Customers Into Loyal Champions (en Inglés)

Donna Weber (Autor) · Springboard in LLC · Tapa Blanda

Libro Nuevo

$ 72.280

$ 144.561

Ahorras: $ 72.280

50% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Jueves 16 de Mayo y el Jueves 30 de Mayo.

Lo recibirás en cualquier lugar de Colombia entre 1 y 5 días hábiles luego del envío.

Reseña del libro "Onboarding Matters: How Successful Companies Transform new Customers Into Loyal Champions (en Inglés)"

If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that. Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers.Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, higher solution adoption, and increased customer lifetime value.In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding(TM) framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage. "Onboarding Matters provides an impactful framework as well as practical tips and valuable resources to perfect the art and science of a superior onboarding process. It's a must read for anyone who cares about Customer Success." Ashvin Vaidyanathan, Chief Customer Officer, Gainsight"Onboarding Matters, by Donna Weber, is the leading guide for anyone seeking to create a high-impact onboarding program. The book is a step-by-step blueprint for orchestrating Customer Success from day one. I always say that customer onboarding is the beginning of churn or success, and Donna's book takes you through the why and the how. A must-read with clear examples and resources to apply to your organization." Emilia D'Anzica, Founder, Growth MoleculesBuy this book today and use its practical guidance and detailed templates to start building your own customer onboarding practice.