Name: PROUD - Achieving Customer Service Excellence: Probably the only Customer Service acronym you will ever need (en Inglés)
Price: 53730.00 COP
Availability: InStock
Author: Smart, John
ISBN: 9781499753776

portada PROUD - Achieving Customer Service Excellence: Probably the only Customer Service acronym you will ever need (en Inglés)

PROUD - Achieving Customer Service Excellence: Probably the only Customer Service acronym you will ever need (en Inglés)

Formato

Libro Físico

Autor

John Smart

Editorial

Createspace

Idioma

Inglés

N° páginas

104

Encuadernación

Tapa Blanda

Dimensiones

21.6 x 14.0 x 0.6 cm

Peso

0.13 kg.

ISBN13

9781499753776

Categorías

Atención al cliente

PROUD - Achieving Customer Service Excellence: Probably the only Customer Service acronym you will ever need (en Inglés)

John Smart (Autor) · Createspace · Tapa Blanda

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Reseña del libro "PROUD - Achieving Customer Service Excellence: Probably the only Customer Service acronym you will ever need (en Inglés)"

'PROUD is to customer service, as SMART is to goal setting, and GROW is to coaching.' Proud is one of the most powerful and emotive words in the English language. What if this powerful word could provide a simple, comprehensive framework to achieve excellent customer service, as well as embody the full essence of the word? The PROUD model provides this and more. It builds into a set of key principles in achieving excellent customer service. Through its simplicity and ease of use it can create a unified customer-focused culture within an organisation. It can be applied to any customer situation in any sector, discipline, or profession; it also crosses over easily from business to personal use, making it a fully flexible and adaptive model. Once you understand the PROUD model and its principles you will appreciate its power to achieve a consistent, excellent customer service experience from start to finish. 'Probably the only customer service acronym you will ever need.'