Name: Studies in Conversational UX Design (en Inglés)
Price: 522093.00 COP
Availability: InStock
Author: Moore, Robert J. ; Szymanski, Margaret H. ; Arar, Raphael
ISBN: 9783030070632

portada Studies in Conversational UX Design (en Inglés)

Studies in Conversational UX Design (en Inglés)

Formato

Libro Físico

Editorial

Springer

Autor

Moore, Robert J. ; Szymanski, Margaret H. ; Arar, Raphael

Idioma

Inglés

N° páginas

204

Encuadernación

Tapa Blanda

ISBN13

9783030070632

Categorías

Tecnología de la información: cuestiones generales
Lenguaje natural y traducción automática
Diseño de interfaces de usuario y usabilidad

Studies in Conversational UX Design (en Inglés)

Moore, Robert J. ; Szymanski, Margaret H. ; Arar, Raphael (Autor) · Springer · Tapa Blanda

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Reseña del libro "Studies in Conversational UX Design (en Inglés)"

As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.