Name: Trusted: The Human Approach to Building Outstanding Client Relationships in a Digitised World (en Inglés)
Price: 115711.00 COP
Availability: InStock
Author: Lyn Bromley; Donna Whitbrook
ISBN: 9781910056554

portada Trusted: The Human Approach to Building Outstanding Client Relationships in a Digitised World (en Inglés)

Formato

Libro Físico

Editorial

Practical Inspiration Publishing

Autor

Lyn Bromley; Donna Whitbrook

Año

2017

Idioma

Inglés

N° páginas

228

Encuadernación

Tapa Blanda

ISBN13

9781910056554

Categorías

Comunicación y presentación empresarial

Trusted: The Human Approach to Building Outstanding Client Relationships in a Digitised World (en Inglés)

Lyn Bromley; Donna Whitbrook (Autor) · Practical Inspiration Publishing · Tapa Blanda

Libro Nuevo

$ 115.711

$ 178.017

Ahorras: $ 62.306

35% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Miércoles 29 de Mayo y el Miércoles 12 de Junio.

Lo recibirás en cualquier lugar de Colombia entre 1 y 5 días hábiles luego del envío.

Reseña del libro "Trusted: The Human Approach to Building Outstanding Client Relationships in a Digitised World (en Inglés)"

Shortlisted for the Judges’ Choice Award, The Business Book Awards 2018In a world of increasingly digitised interactions it’s more essential than ever for businesses to connect with their customers and staff on a human level. Trusted gives clear strategies to build and maintain deep professional relationships, authentically. The revolutionary T-spot model explores the five essential areas that must be aligned to create professional trust - mindset, communication, interaction, behaviour and professional image - and reveals where the ‘credibility thief’ is damaging that trust and, ultimately, your profits.Beautifully designed with concepts illustrated visually throughout, Trusted is full of inspirational ideas, top tips and insights drawn from the authors’ work with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and the company’s ability to deliver outstanding service, resulting in improved profits, employee retention, company growth and competitive advantage.