Name: Winning on Purpose: The Unbeatable Strategy of Loving Customers (en Inglés)
Price: 104630.00 COP
Availability: InStock
Author: Reichheld, Fred ; Darnell, Darci ; Burns, Maureen
ISBN: 9781647821784

portada Winning on Purpose: The Unbeatable Strategy of Loving Customers (en Inglés)

Formato

Libro Físico

Autor

Fred Reichheld

Darci Darnell

Maureen Burns

Editorial

Harvard Business Review Press

Año

2021

Idioma

Inglés

N° páginas

288

Encuadernación

Tapa Dura

Dimensiones

24.1 x 16.3 x 3.8 cm

Peso

0.57 kg.

ISBN13

9781647821784

Categorías

Economía conductista
Estrategia empresarial
Técnicas de gestión empresarial

Winning on Purpose: The Unbeatable Strategy of Loving Customers (en Inglés)

Fred Reichheld (Autor) · Darci Darnell (Autor) · Maureen Burns (Autor) · Harvard Business Review Press · Tapa Dura

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Reseña del libro "Winning on Purpose: The Unbeatable Strategy of Loving Customers (en Inglés)"

Great leaders embrace a higher purpose to win. The NetPromoter System shines as their guiding star.Fewmanagement ideas have spread so far and wide as the Net Promoter System (NPS).Since its conception almost two decades ago by customer loyalty guru FredReichheld, thousands of companies around the world have adoptedit--from industrial titans such as Mercedes-Benz and Cummins to techgiants like Apple and Amazon to digital innovators such as Warby Parker andPeloton.Now, Reichheld has raised the bar yet again. InWinning on Purpose, he demonstrates that the primary purposeof a business should be to enrich the lives of its customers. Why? Because whencustomers feel this love, they come back for more and bring their friends--generatinggood profits. This is NPS 3.0 and it puts a new take on the age-old GoldenRule--treat customers the way you would want a loved onetreated--at the heart of enduring business success. As the compellingexamples in this book illustrate, companies with superior NPS consistentlydeliver higher returns to shareholders across a wide array ofindustries.But winning on purpose isn't easy. Reichheld alsoexplains why many NPS practitioners achieve just a small fraction of the system'sfull potential, and he presents the newest thinking and best practices fordoing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power ofNPS.With keen insight and moving personal stories, Reichheldadvances the thinking and practice of NPS. Winning onPurpose is your indispensable guide for inspiring customer lovewithin your own teams and using Net Promoter to achieve both personal and businesssuccess.