Name: Service Concepts for Management: A Practical Approach (en Inglés)
Price: 80132.00 COP
Availability: InStock
Author: Harry Katzan Jr
ISBN: 9781532035937

portada Service Concepts for Management: A Practical Approach (en Inglés)

Formato

Libro Físico

Editorial

Iuniverse

Autor

Harry Katzan Jr

Año

2017

Idioma

Inglés

N° páginas

210

Encuadernación

Tapa Blanda

ISBN13

9781532035937

Categorías

Técnicas de gestión empresarial

Service Concepts for Management: A Practical Approach (en Inglés)

Harry Katzan Jr (Autor) · Iuniverse · Tapa Blanda

Libro Nuevo

$ 80.132

$ 123.279

Ahorras: $ 43.148

35% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Viernes 07 de Junio y el Viernes 21 de Junio.

Lo recibirás en cualquier lugar de Colombia entre 1 y 5 días hábiles luego del envío.

Reseña del libro "Service Concepts for Management: A Practical Approach (en Inglés)"

If you want to have the competitive edge in your personal and professional life, then it’s imperative to understand the subject of service. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, the two concepts constitute the subject of service.Harry Katzan, Jr., director of the Service Institute of Hilton Head, takes a closer look at this newly emerging scientific field for academics and practitioners alike. With an easy-to-understand format, Harry Katzan, Jr. offers a comprehensive introduction to service concepts for persons in business, education, and government.Useful as a textbook and a professional guide, this innovative study contains seven chapters each ending with a comprehensive summary, a list of key words, questions, and additional selected readings. Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as the following: Service concepts Service systems Information service Service management Service business Service technologyService has been touted as the up-and-coming discipline for the twenty-first century. Learn more about this exciting field, and change how you think and perceive your world with Service Concepts for Management.