Name: Conflict Resolution and Communication Skills for Security Officers: A Practical De-Escalation and Customer Service Guide with Real-World Training Scenarios for Every Shift (en Inglés)
SKU: 68981097
Price: 51828.00 COP
Availability: InStock
Author: Davina Gregory
ISBN: 9798171841638

portada Conflict Resolution and Communication Skills for Security Officers: A Practical De-Escalation and Customer Service Guide with Real-World Training Scenarios for Every Shift (en Inglés)

Conflict Resolution and Communication Skills for Security Officers: A Practical De-Escalation and Customer Service Guide with Real-World Training Scenarios for Every Shift (en Inglés)

Formato

Libro Físico

Editorial

Independently Published

Autor

Davina Gregory

Idioma

Inglés

N° páginas

164

Encuadernación

Tapa Blanda

ISBN13

9798171841638

Conflict Resolution and Communication Skills for Security Officers: A Practical De-Escalation and Customer Service Guide with Real-World Training Scenarios for Every Shift (en Inglés)

Davina Gregory (Autor) · Independently Published · Tapa Blanda

Libro Nuevo Importado

Envío: 16 a 22 días háb.

$ 103.655$ 51.828

-50%

Costos de importación incluídos en el precio ✅

Libro Nuevo

Quedan 100 unidades

$ 51.828

Llega entre el 07 Dic y el 17 Dic a Bogota, Cundinamarca. Seleccionar ubicación

Agregar a lista de deseos

Reseña del libro "Conflict Resolution and Communication Skills for Security Officers: A Practical De-Escalation and Customer Service Guide with Real-World Training Scenarios for Every Shift (en Inglés)"

Real skills for the moments your training manual doesn't cover.Every shift brings a version of the same moment: someone is upset, confused, or pushing back, and you are the person standing there. Conflict Resolution and Communication Skills for Security Officers is a practical, people-first guide built for exactly that moment, written by a security operations manager who has spent years coordinating officers, training new hires, and handling the calls that come in when something goes wrong.This expanded Second Edition walks through a preface and 14 chapters, covering: De-escalation techniques that work in real time, not just on paperCustomer service skills that turn tense encounters into calm onesHandling difficult situations without losing your professionalism, or your coolCultural awareness and communication across different backgrounds and expectationsTeamwork, radio communication, and coordination with coworkers and supervisorsReal-world case studies set in hotels, hospitals, retail, transit, utility sites, and eventsEach chapter follows officers through original, relatable scenarios set in the environments security professionals actually work, including lobbies, gates, campuses, garages, and control rooms, and closes with five reflection and discussion questions, making this book ready to use for team training, shift briefings, or new-hire onboarding.This book is written for: New officers building their instincts for the jobSupervisors and trainers looking for a ready-made discussion guideSecurity companies building out a training curriculumIt offers a shared language and a set of tools for the part of the job no post order can fully prepare you for: staying calm, staying clear, and staying professional with the people in front of you.