Name: Lean for the Public Sector: The Pursuit of Perfection in Government Services (en Inglés)
Price: 764237.00 COP
Availability: InStock
Author: Teeuwen, Bert
ISBN: 9781138463349

portada Lean for the Public Sector: The Pursuit of Perfection in Government Services (en Inglés)

Lean for the Public Sector: The Pursuit of Perfection in Government Services (en Inglés)

Formato

Libro Físico

Autor

Bert Teeuwen

Editorial

Productivity Press

Año

2018

Idioma

Inglés

N° páginas

224

Encuadernación

Tapa Dura

ISBN13

9781138463349

N° edición

Categorías

Administración pública
Garantía de calidad y gestión de calidad total

Lean for the Public Sector: The Pursuit of Perfection in Government Services (en Inglés)

Bert Teeuwen (Autor) · Productivity Press · Tapa Dura

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Reseña del libro "Lean for the Public Sector: The Pursuit of Perfection in Government Services (en Inglés)"

Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector. Written specifically to address the application of Lean practices in government and the public sector, this how-to workbook gives you the wherewithal to combat the 'We don't make widgets' mentality. Providing the tools to manage the entire Lean transformation process, the book helps you immediately integrate the Lean way of thinking and its tools into your improvement program.