Private Security Management: Managing Accounts, Retaining Clients, and Growing Businesses (en Inglés)
Reseña del libro "Private Security Management: Managing Accounts, Retaining Clients, and Growing Businesses (en Inglés)"
There are many books written informing how to manage. But many are written informing what needs done versus "how" to actually do it. In Private Security, these managers need proven techniques - not a point in the right direction. With Private Security Management, you get examples, best practices, options and more. Learn useful techniques and valuable information in areas such as: 1. Dealing with Difficult Employees 2. Managing Single-site, Multiple and National accounts 3. Preparing for the unexpected (Inclement weather, Call-offs, Training/Certification and License expirations, etc.) 4. Firing Employees: Making it Less Painful 5. Reducing and/or Eliminating Overtime 6. Working with Clients 7. Hiring the Right-fit Employees 8. Handling Discrimination and Harassment complaints, and more. Private Security Management SE is for the managers directly responsible for accounts performance. They work closely with clients, customers, and contract employees. These managers have many titles: Operations Manager, Area/Field/Zone Manager, Site Manager, Account Manager, Assistant Account Manager, Director of Security, Asset Protection Manager, etc. Although titles vary; their duties remain the same. To successfully manage a staff of security professionals on a single/multiple client accounts. Roy Wyatt has been managing almost 30 years with a proven track record of experience in Security Operations, Management and Procedures. He is the author of six books; three in private security: The Professional Security Officer-Agent, Private Security Management, and Private Security Management SE (Special Edition). Private Security Management SE encourages managers to look at their accounts as a business, and demonstrates how current effective management techniques can be used to improve manager's efficiency and overall productivity. The author takes proven management principles and applies them to everyday duties of effectively managing security contracts. Do not interpret what needs done. Clients, the Security Company, and your employees need results that only come from managers demonstrating this in their performance.
