Name: Recent Trends in Shared Services: Insights from a Study Tour to Malaysia (en Inglés)
SKU: 66019778
Price: 163716.00 COP
Availability: InStock
Author: Klimkeit, Dirk; Lo, Chien Chien
ISBN: 9783389147788

portada Recent Trends in Shared Services: Insights from a Study Tour to Malaysia (en Inglés)

Recent Trends in Shared Services: Insights from a Study Tour to Malaysia (en Inglés)

Formato

Libro Físico

Editorial

Grin Verlag

Autor

Klimkeit, Dirk; Lo, Chien Chien

Idioma

Inglés

N° páginas

142

Encuadernación

Tapa Blanda

Dimensiones

21x14.8x0.8 cm

ISBN13

9783389147788

Recent Trends in Shared Services: Insights from a Study Tour to Malaysia (en Inglés)

Klimkeit, Dirk; Lo, Chien Chien (Autor) · Grin Verlag · Tapa Blanda

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Reseña del libro "Recent Trends in Shared Services: Insights from a Study Tour to Malaysia (en Inglés)"

Anthology from the year 2025 in the subject Business economics - Business Management, Corporate Governance, Baden-Wuerttemberg Cooperative State University (DHBW) (BWL-Dienstleistungsmanagement), language: English, abstract: Many multinational enterprises use shared service centers (SSCs) that centralize large parts of internal service functions. Developments such as digitalization, robotic process automation and the event of generative AI, the COVID 19 pandemic, changes in society and the labor force, evolving capabilities and expectations of shared services have all contributed to significant changes in shared service strategies and operating models, service offerings and operations. Drawing on insights from a study in Malaysia, this volume contains insights on recent trends in shared services and Global Business Services (GBS) organizations in the areas of service delivery and operating model, the future of work, managing the workforce, optimizing process performance, automation, digitalization and AI.