Name: Service America: Leading the New Customer Revolution (en Inglés)
Price: 88516.00 COP
Availability: InStock
Author: Albrecht, Karl
ISBN: 9780913351437

portada Service America: Leading the New Customer Revolution (en Inglés)

Service America: Leading the New Customer Revolution (en Inglés)

Formato

Libro Físico

Editorial

Karl Albrecht International

Autor

Albrecht, Karl

Idioma

Inglés

N° páginas

234

Encuadernación

Tapa Dura

Dimensiones

22.9 x 15.2 x 1.4 cm

ISBN13

9780913351437

Service America: Leading the New Customer Revolution (en Inglés)

Albrecht, Karl (Autor) · Karl Albrecht International · Tapa Dura

Libro Nuevo Importado

Envío: 18 a 24 días háb.

$ 177.032$ 88.516

-50%

Costos de importación incluídos en el precio ✅

Libro Nuevo

Quedan 100 unidades

$ 88.516

Llega entre el 17 Jul y el 29 Jul a Bogota, Cundinamarca. Seleccionar ubicación

Agregar a lista de deseos

Reseña del libro "Service America: Leading the New Customer Revolution (en Inglés)"

Every CEO, manager, and aspiring leader should have a copy of this book close at hand, whether they're in a commercial enterprise, the non-profit sector, or the public sector.This is the 40th anniversary edition of the classic best-seller (500,000 copies, 7 languages) that launched the customer revolution in America and many other countries. Revised to meet the challenges of the digital millennium, it's a handbook for transforming any organization into an outstanding service enterprise.Author Karl Albrecht declares that "Every business is now a service business," and that "the highest calling of every enterprise-and enterprise leader-is to serve. He reminds us that products, i.e. deliverables, are just one part of the total customer experience.He explains the rise of the service management concept from its origins in Scandinavia, through its popularity and world-wide impact, followed by the dehumanizing impact of cyber-service, E-Commerce, and the "digital moat."He shows how the concepts, models, and methods of service management can be implemented at every level of an enterprise, from the strategic level down to the front-line work group. He shares real-world examples, cases and stories from his distinguished career as a consultant, executive advisor, lecturer, and author.Now, he says, "It's time to find our way back to the human values and methods of service, and to advance from there, capitalizing on our new capacity to use information and knowledge to create value for society."