Name: Service Automation: Robots and the Future of Work 2016 (en Inglés)
SKU: 51118186
Price: 137983.00 COP
Availability: InStock
Author: Leslie P. Willcocks; Mary Lacity
ISBN: 9780956414564

portada Service Automation: Robots and the Future of Work 2016 (en Inglés)

Service Automation: Robots and the Future of Work 2016 (en Inglés)

Formato

Libro Físico

Editorial

Steve Brookes Publishing

Autor

Leslie P. Willcocks; Mary Lacity

Categoría

Economía y Empresa

Año

2016

Idioma

Inglés

N° páginas

304

Encuadernación

Tapa Dura

ISBN13

9780956414564

Service Automation: Robots and the Future of Work 2016 (en Inglés)

Leslie P. Willcocks; Mary Lacity (Autor) · Steve Brookes Publishing · Tapa Dura

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Reseña del libro "Service Automation: Robots and the Future of Work 2016 (en Inglés)"

The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.