Name: Veterans benefits mangement system: ongoing development and implementation can be improved; goals are needed to promote increased user satisfaction: r (en Inglés)
Price: 93225.00 COP
Availability: InStock
Author: Office, U. S. Government Accountability
ISBN: 9781973975809

portada Veterans benefits mangement system: ongoing development and implementation can be improved; goals are needed to promote increased user satisfaction: r (en Inglés)

Formato

Libro Físico

Autor

U. S. Government Accountability Office

Editorial

Createspace Independent Publishing Platform

Idioma

Inglés

N° páginas

104

Encuadernación

Tapa Blanda

Dimensiones

28.0 x 21.6 x 0.6 cm

Peso

0.26 kg.

ISBN13

9781973975809

Categorías

Métodos de investigación

Veterans benefits mangement system: ongoing development and implementation can be improved; goals are needed to promote increased user satisfaction: r (en Inglés)

U. S. Government Accountability Office (Autor) · Createspace Independent Publishing Platform · Tapa Blanda

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Reseña del libro "Veterans benefits mangement system: ongoing development and implementation can be improved; goals are needed to promote increased user satisfaction: r (en Inglés)"

" VBA pays disability benefits for disabling conditions incurred or aggravated while in military service, while pension benefits are for low-income veterans who are either elderly or have disabilities unrelated to military service. In fiscal year 2014, the department paid about $58 billion in disability compensation and about $5 billion in pension claims. The disability claims process has been the subject of attention by Congress and others, due in part, to long waits for processing claims and a large backlog of claims. To process disability and pension claims more efficiently, VA began implementation of an electronic, paperless system in 2009. GAO was asked to study VBMS. Specifically, GAO (1) assessed VA's progress toward completing the development and implementation of VBMS and (2) determined to what extent users report satisfaction with the system. To do so, GAO reviewed relevant program documentation, administered a survey to a stratified random sample of about 3,500 users, and interviewed appropriate VA officials. "