Name: Better Customer Service: Simple Rules you can Apply Today (en Inglés)
Price: 162655.00 COP
Availability: InStock
Author: Edward C. Brewer; Terrence L. Holmes
ISBN: 9780367757335

portada Better Customer Service: Simple Rules you can Apply Today (en Inglés)

Formato

Libro Físico

Editorial

Routledge

Autor

Edward C. Brewer; Terrence L. Holmes

Año

2021

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

ISBN13

9780367757335

N° edición

Categorías

Atención al cliente

Better Customer Service: Simple Rules you can Apply Today (en Inglés)

Edward C. Brewer; Terrence L. Holmes (Autor) · Routledge · Tapa Blanda

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Better Customer Service: Simple Rules you can Apply Today (en Inglés)"

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments - and make the world a little better and more pleasant. An author team with extensive cross-sector experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization according to industry standards and expectations. Although the basic steps are simple - going all the way back to preschool and kindergarten - they can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only will relationships with customers improve, but so will relationships with co-workers, increasing overall organizational satisfaction. Readers who adopt the principles in this book may find that their personal relationships improve as well. The primary audience of this work includes any business that desires to improve customer service. However, anyone who works with people will appreciate the conversational tone and specific illustrative examples in this clear and immediately actionable book.