Name: Exits, Voices and Social Investment: Citizens' Reaction to Public Services (en Inglés)
Price: 472429.00 COP
Availability: InStock
Author: Dowding, Keith ; John, Peter
ISBN: 9781107022423

portada Exits, Voices and Social Investment: Citizens' Reaction to Public Services (en Inglés)

Exits, Voices and Social Investment: Citizens' Reaction to Public Services (en Inglés)

Formato

Libro Físico

Autor

Peter John

Keith Dowding

Editorial

Cambridge University Press

Idioma

Inglés

N° páginas

208

Encuadernación

Tapa Dura

Dimensiones

22.9 x 15.7 x 1.8 cm

Peso

0.45 kg.

ISBN

1107022428

ISBN13

9781107022423

Categorías

Bienestar social y servicios sociales
Ciencias políticas y teoría
Historia de empresas específicas/historia societaria

Exits, Voices and Social Investment: Citizens' Reaction to Public Services (en Inglés)

Peter John (Autor) · Keith Dowding (Autor) · Cambridge University Press · Tapa Dura

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Reseña del libro "Exits, Voices and Social Investment: Citizens' Reaction to Public Services (en Inglés)"

Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services.