Name: Jobs to Be Done: A Roadmap for Customer-Centered Innovation (en Inglés)
Price: 81926.00 COP
Availability: InStock
Author: Wunker, Stephen ; Wattman, Jessica ; Farber, David
ISBN: 9781400238767

portada Jobs to Be Done: A Roadmap for Customer-Centered Innovation (en Inglés)

Jobs to Be Done: A Roadmap for Customer-Centered Innovation (en Inglés)

Formato

Libro Físico

Autor

Editorial

Idioma

Inglés

N° páginas

224

Encuadernación

Tapa Blanda

Dimensiones

21.3 x 16.0 x 2.5 cm

Peso

0.25 kg.

ISBN13

9781400238767

Categorías

Toma de decisiones en la gestión de empresas
Gestión de investigación y desarrollo
Atención al cliente

Jobs to Be Done: A Roadmap for Customer-Centered Innovation (en Inglés)

Stephen Wunker (Autor) · Jessica Wattman (Autor) · David Farber (Autor) · Amacom · Tapa Blanda

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Reseña del libro "Jobs to Be Done: A Roadmap for Customer-Centered Innovation (en Inglés)"

In a challenging economy filled with multiple competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. How do you pinpoint the winning ideas that customers will love?Sifting through purchasing data for clues about what might sell or haphazardly brainstorming ideas are typical strategies. However, innovation expert Stephen Wunker offers the effective Jobs method: determining the drivers of customer behavior--those functional and emotional goals that people want to achieve.This simple shift in perspective opens up new insights about your customers and a wealth of hidden opportunities. For example, social media newcomer Snapchat used the Jobs process to capture the millennial demographic. By reducing functionality, the company satisfied its users' unmet need to document real life in the moment, without filters and "like" buttons.Packed with similar examples from every industry, this complete innovation guide explains both foundational concepts and a detailed action plan developed by Wunker and his team.In Jobs to Be Done, the groundbreaking Jobs Roadmap takes you step-by-step through the innovation process and reveals how to: Gather valuable customer insightsTurn those insights into new product ideasTest and iterate until you find original profitable solutionsAnd much more!Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a roadmap for discovering new markets, new products and services, and helps you generate creative opportunities to innovate your way to success.