Name: Service Quality Management in Hospitality, Tourism, and Leisure (en Inglés)
Price: 327258.00 COP
Availability: InStock
Author: Connie Mok; Beverley Sparks; Jay Kadampully
ISBN: 9780789011411

portada Service Quality Management in Hospitality, Tourism, and Leisure (en Inglés)

Formato

Libro Físico

Editorial

Routledge

Autor

Connie Mok; Beverley Sparks; Jay Kadampully

Año

2001

Idioma

Inglés

N° páginas

358

Encuadernación

Tapa Blanda

Peso

ISBN

0789011417

ISBN13

9780789011411

N° edición

Categorías

Hosteleria

Service Quality Management in Hospitality, Tourism, and Leisure (en Inglés)

Connie Mok; Beverley Sparks; Jay Kadampully (Autor) · Routledge · Tapa Blanda

Libro Físico

$ 327.258

$ 545.430

Ahorras: $ 218.172

40% descuento

Envío normal

Origen: Reino Unido (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Jueves 13 de Junio y el Viernes 21 de Junio.

Lo recibirás en cualquier lugar de Colombia entre 1 y 5 días hábiles luego del envío.

Reseña del libro "Service Quality Management in Hospitality, Tourism, and Leisure (en Inglés)"

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.