Name: The Future of Service is 5D: Why humans serve best in the digital era (en Inglés)
Price: 77992.00 COP
Availability: InStock
Author: Scammell, Jaquie
ISBN: 9781923007451

portada The Future of Service is 5D: Why humans serve best in the digital era (en Inglés)

Formato

Libro Físico

Autor

Jaquie Scammell

Editorial

Serviceq

Idioma

Inglés

N° páginas

176

Encuadernación

Tapa Blanda

Dimensiones

21.0 x 14.8 x 1.0 cm

Peso

0.24 kg.

ISBN13

9781923007451

Categorías

Economía conductista
Atención al cliente
Industria del sector servicios

The Future of Service is 5D: Why humans serve best in the digital era (en Inglés)

Jaquie Scammell (Autor) · Serviceq · Tapa Blanda

Libro Físico

$ 77.992

$ 155.984

Ahorras: $ 77.992

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Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "The Future of Service is 5D: Why humans serve best in the digital era (en Inglés)"

If you're looking at this book, it's likely that you sense the seismic shifts happening in our society. Service industries are madly rushing to digitalise for efficiency, compromising what once set them apart: the act of service by a human. As we move swiftly into an era of artificial intelligence, robotics and automation, it's easy to succumb to the narrative that machines will replace humans in almost every field, including service.But what if, far from making humans obsolete, the digital era will bring opportunities for a more dynamic, authentic form of service than we've ever seen before? You can make it a reality by integrating 5 dimensions - physical, cognitive, emotional, social and spiritual - into a human-service approach. This is the future of service.For any organisation leader, the new dilemma is how to reclaim the human aspect of service. This book offers a mindful pause to reconsider the path we're heading down. The Future of Service is 5D aspires to redefine our understanding of what service means in an increasingly digital and interconnected world. The journey from frustration to fulfilment starts here.